Retention Information SOP
Workflow
SOP 04

Workflow

I changed this page to match your workflow image: create a plan, brainstorm, execute, track the result, then either scale up for a good result or go back to planning for a bad result.

Standard Workflow for Retention Staff
Create a Plan Brainstorm Execute Performance Tracking Scale up Good Result Bad Result
Good Result

When the performance is good, move forward and scale up the same idea.

Bad Result

When the performance is weak, go back to planning and improve the next action.